"The events surrounding this incident are troubling, and the video images distressing," Metro Transit General Manager Kevin Desmond said in a news release Tuesday. "The county executive has ordered us to work with the Sheriff's Office to review the circumstances surrounding this incident and seek advice from other security experts to determine whether we need to change our security protocols." The guards, who work for Olympic Security Services, provide security throughout the transit system. According to the contract with Metro, guards with Olympic Security Services are instructed not to intervene when witnessing suspicious behavior or criminal activity, but to "observe and report" and radio the Metro Transit Control Center, which relays requests for assistance to the appropriate law-enforcement agencies.
What's the opposite of 'security service' ...?